Having worked with many consultants at my time with Scentre Group, and in past roles, I found Charles to be a refreshing change, as he is innovative, knowledgeable, but most importantly customer orientated. His insights and knowledge of food is unquestionable and he was always able to back up his observations with clear facts and actionable outcomes. He has the ability to articulate his ideas to “the man on the street” or the CEO, which enhanced his impact and made delivering projects/outcomes less stressful.  I wouldn’t hesitate recommending Charles to any business or individual who is looking to enhance their food offering to drive commercial success and more importantly customer satisfaction.